Dear Valued Customers,

Please be advised that we will be conducting scheduled system maintenance to further enhance our services and improve your overall banking experience.

Maintenance Schedule

• Start: Friday, October 10, 2025, at 9:00 PM EST
• End: Saturday, October 11, 2025, at 9:00 AM EST

Services Affected:

During the scheduled maintenance period, all banking services will be temporarily unavailable, including:

• ATM transactions
• Point-of-Sale (POS) transactions
• Personal and Business Online Banking
• Mobile Banking

Please note: Certain functions of Online and Mobile Banking may remain unavailable for a longer duration. Updates will be provided if this occurs.

Customer Guidance

We kindly recommend planning your transactions in advance and making alternative payment arrangements, where necessary, to minimize any inconvenience. Please ensure that any urgent banking needs are addressed prior to the start of the maintenance window.

Support and Assistance

If you have any questions or require further assistance, please contact your local branch or email us at  Info@us.icbc.com.cn. Additional contact options can be found here: Contact Us

We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding as we continue to enhance our banking systems to serve you better.

Thank you for your continued trust and support.

Industrial and Commercial Bank of China (USA) NA